Stop guessing. Know how your team performs
Live dashboards, hour by hour call heatmaps, agent leaderboards, SLA tracking and tag analytics. CloudCall turns your call traffic into decisions a CEO can read at a glance.
Every report exports to Excel, so board decks write themselves.
What you get with Analytics & Reporting
Call heatmaps
See the exact hours customers call so you staff the peaks and save on the quiet times.
Agent leaderboards
Calls handled and talk time ranked automatically across the whole team, updated as the day runs.
SLA tracking
Set answer time targets and watch compliance per team and department.
Tag analytics
Discover which topics dominate your calls and what customers actually want.
Missed call analysis
The gap between calls received and calls answered, quantified in rupees.
Spend transparency
Per second billing with live balance, daily spend and monthly statements.
One click exports
Every report exports to Excel or CSV for board decks and audits.
Live wallboards
Public dashboards for the office screen, updating in real time.
Built in contact database
A searchable contact list tied to call history, so every past conversation with a customer is one click away, with blocked numbers managed in the same place.
Unanswered calls never appear in an expense report.
Most businesses cannot say how many callers gave up last month. The dashboard puts received, answered and missed side by side, then the heatmap shows the hours where the gap is widest so you can staff for it.
- Received versus answered, hour by hour
- Missed calls by department and by number
- Answer rate trends across weeks
- Alerts when a queue slips below target
Analytics & Reporting questions
What reports come as standard?
Call volumes, answer rates, agent leaderboards, department performance, call heatmaps, tag breakdowns and per second spend, all available in the portal without any setup.
Can I export the data?
Yes. Every report exports to Excel or CSV in one click, which is usually what auditors and finance teams ask for.
Can reports be scheduled?
Yes. Saved reports such as a weekly missed call summary or a daily agent leaderboard can be emailed automatically.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.