Every call you have ever had, one search away
A built in contact database tied to complete call history, so the person picking up already knows what happened last time. Searchable, filterable, exportable, with a company wide block list.
The customer stops having to explain their own history to you.
What you get with Contacts & Call History
Built in contact database
A searchable contact list that lives with your phone system, so caller names, history and notes are one record rather than three systems.
Complete call history
Every inbound, outbound, internal and missed call logged and filterable by agent, department, number, direction or date.
History on the screen
When a saved contact calls, the agent sees who it is and what happened last time before they say hello.
Blocked number list
Block specific numbers from reaching your business at all, company wide, in one place.
Missed calls included
Missed calls are records too, so the follow up list is generated rather than remembered.
Linked to recordings
Every history entry links to the recording and the notes from that call.
Export anything
Contacts and call logs export to Excel or CSV, which is what finance, auditors and clients ask for.
Synced with your CRM
Shopify and webhook CRM connections keep contacts current without anyone retyping them.
Contacts & Call History questions
Is the contact list separate from my CRM?
It works either way. CloudCall keeps its own searchable contact database, and the Shopify and webhook CRM integrations keep it in step with the system you already use.
Can I see every call with one customer?
Yes. Call history is tied to the contact record, so one search shows every conversation you have had with them, with the recordings and notes attached.
Can I block nuisance numbers?
Yes. A company wide blocked number list stops specific numbers reaching your business, and blocked numbers are never dialed by a campaign either.
Can the history be exported?
Yes. Contacts and call logs export to Excel or CSV in one click for audits, board packs or client reporting.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.