Communication infrastructure that satisfies auditors
Role based access, two factor authentication, complete audit logs and cloud call recording with retention. The controls that banks, clinics and enterprises ask for before they sign.
Hand an auditor an export instead of an apology.
What you get with Security & Compliance
100% call recording
Every inbound, outbound and internal call recorded and retained for audit, playable from the portal.
Two factor authentication
2FA on every portal account, enforced across your whole organisation and logged on every login.
Role based access
Agents, supervisors, managers and admins each see exactly what they should.
Full audit trail
Who logged in, from which IP, at what time, and what they changed.
Remote session control
Spot a stale or suspicious session and end it with one click.
Retention policy
Set how long recordings and logs are kept to match your industry rules.
Compliant exports
Hand auditors a complete CSV or Excel export of calls, logins and changes.
Health monitoring
Live server and line monitoring keeps the system dependable under load.
Automated off-site backups
Scheduled backups and archived recordings copy to durable off-site cloud storage, not just the server that runs the platform, so data survives a hardware failure.
Per extension access control
Control exactly which extensions may call which others, inside a company and across companies, so sensitive desks are not reachable from everywhere.
Security & Compliance questions
How long are recordings kept?
Retention is configurable to match your industry rules. Twelve months is the common default, and regulated customers often extend it.
Who can listen to recordings?
Access is controlled by role. Agents typically see only their own calls, supervisors see their department, and admins see everything, with every playback logged.
Is two factor authentication available?
Yes, and it can be enforced for every account in your organisation from the Settings screen.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.