Your extension, on whatever your team uses
Take calls in the browser with nothing installed, on the CloudCall Phone desktop app for Windows, or on any standard SIP deskphone. Same extension, same recording, same reporting.
An agent in the office and an agent at home are the same extension with the same supervision.
What you get with Softphone & Agent Apps
Browser web phone
A full WebRTC phone inside the portal. Log in from any laptop and start taking calls with no software and no headset driver hunt.
CloudCall Phone for Windows
A native desktop softphone with call handling, live notes and tags, the campaign work panel, presence and colleague monitoring.
Any SIP deskphone
Works with standard SIP hardware and softphones including Zoiper, Yealink, Grandstream and Cisco.
Full call controls
Hold, transfer, mute and do not disturb, multi party conferencing, plus auto answer for agents fielding a high volume.
Extension to extension
Internal calls between desks and branches never touch an outside line, and never cost anything.
Custom hold music
Upload your own audio per company or per flow step so hold time plays your promotions.
Live tags, notes and @mentions
Tag and annotate a call as it happens, and mention a colleague to hand it over with the context attached.
Embeddable dialer widget
Drop a per agent dialer into your own CRM or admin panel with the SDK, so click to call works in the tool your team already lives in.
Softphone & Agent Apps questions
Do agents have to install anything?
No. The browser web phone needs nothing installed. The Windows desktop app and SIP deskphones are options for teams that prefer them, not requirements.
Can agents work from home?
Yes. The extension follows the person, not the desk, and a home based agent has the same monitoring, recording and reporting as one on the floor.
Which desk phones are supported?
Any standard SIP deskphone or softphone, including common brands such as Yealink, Grandstream, Cisco and Zoiper.
What is the embeddable dialer widget?
A lightweight per agent dialer, with an SDK, that embeds inside your own CRM or internal tool so agents can click to call without switching to the CloudCall portal.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.