Your phone system, connected to everything
Shopify, Zoho, HubSpot, your own WhatsApp and SMS gateway, website call widgets, webhooks and a full developer API. CloudCall plugs cloud calling into the tools your business already runs on.
Everything here is a connector, switched on from the Integrations screen in your portal.
What you get with Integrations & API
Shopify
The caller's orders appear on screen before the agent says hello.
Zoho CRM
Automatic call logging plus click to dial from any contact record.
HubSpot
Every call attached to the right deal, with recordings linked.
Web call widget
Free click to call from your website, straight into your live queues from the visitor's browser.
Embeddable dialer widget
A per agent dialer with an SDK that embeds inside your own CRM or admin panel, so agents click to call without leaving the tool they already work in.
WhatsApp & SMS gateway
Connect your own WhatsApp or SMS provider once, and every campaign, follow up and mid call quick message can use it.
Webhooks
Real time call events pushed to any endpoint, with delivery logs and a test console.
REST API
A token secured API and Agent Dialer API for building your own workflows on top of CloudCall.
Integrations & API questions
What does the web call widget cost the visitor?
Nothing. The call runs over the visitor's internet connection from their browser, so there are no call charges for them and no missed enquiry for you.
Do you offer a developer API?
Yes. There is a token secured REST API plus an Agent Dialer API, with webhooks for pushing call events into your own systems in real time.
Does the Shopify integration slow down checkout?
No. It only reads order data to show on the agent's screen when that customer calls in, so there is nothing for shoppers to notice or set up.
Can I connect a CRM other than Zoho or HubSpot?
The webhook and REST API cover any system with an HTTP endpoint, so most CRMs can be wired in even without a built in connector.
Do I need my own WhatsApp or SMS account?
Yes. You connect your own WhatsApp or SMS provider once in the Integrations screen, and from then on every campaign follow up and mid call quick message can send through it.
What is the difference between the web call widget and the dialer widget?
The web call widget goes on your public website so visitors can call you free from their browser. The embeddable dialer widget is for your own agents: it puts a CloudCall dialer inside your CRM or admin panel so they can click to call without switching screens.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.