Every call on record, and easy to find again
Automatic recording from the moment a call is answered, searchable playback in the portal, archival to durable cloud storage and retention rules you set to match your industry.
Recording starts when the call is answered, not while it rings, so nothing irrelevant is stored.
What you get with Call Recording
Automatic on every call
Inbound, outbound and internal calls are recorded without anyone pressing anything, starting the moment the call is actually answered.
Find the call again
Search and filter recordings by agent, department, number, date or tag, then play them straight from the browser.
Internal and external control
Toggle recording separately for internal extension to extension calls and outside calls, per company.
Cloud archival
Recordings move to durable cloud storage automatically after the number of days you set, so history is preserved without filling the server.
Configurable retention
Set how long recordings are kept by call type, with automated purging when they age out.
Controlled access
Role based permissions decide who can play a recording, and every playback is written to the audit log.
Export for audits
Hand a regulator or a client the exact calls they asked for, exported rather than described.
Coaching material
Your best calls become the training library new agents learn from, instead of that knowledge leaving with the agent.
Disputes, training and compliance from one switch.
A recorded line ends the argument about what was promised in about fifteen seconds. It also turns your best agent's technique into something the whole floor can learn, and gives regulated businesses the evidence trail an auditor asks for, without anyone having to remember to press record.
- Starts automatically when the call is answered
- Searchable and playable from the portal
- Retention set to match your industry
- Every playback logged for audit
Call Recording questions
Is every call recorded automatically?
Yes. Recording starts by itself the moment a call is answered, on inbound, outbound and internal calls, so nobody has to remember to switch it on.
How long are recordings kept?
Retention is configurable by call type to match your industry rules. Twelve months is a common default, and regulated customers often extend it.
Where are the recordings stored?
In the cloud. Recordings move automatically to durable cloud storage after a configurable number of days, so the full history survives even a hardware failure.
Can I stop recording internal calls?
Yes. Internal extension to extension recording and external call recording are separate switches, set per company.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.