An auto dialer that keeps your agents talking
Preview, progressive and ACD dialing modes, custom dispositions, live scripts and automatic WhatsApp or SMS follow ups. Upload a list and your team stops dialing and starts selling.
Or hand the whole campaign to an AI voice agent and let it dial, talk and disposition on its own.
What you get with Auto Dialer
Preview, progressive and ACD
Agents preview each contact and dial manually, the system feeds the next contact the moment an agent is free, or it dials ahead and connects answered calls to whoever is available.
AI agent campaigns
Point an AI voice agent at the same contact list and it dials, talks and dispositions calls autonomously, escalating to a human when a call needs one.
Custom dispositions
Define your own colour coded outcomes per campaign. Sale, Callback, Not Interested, DNC, whatever you actually measure.
Live in-call disposition
Agents mark the outcome while still on the line, not from memory after hanging up.
Talking point scripts
Per campaign scripts shown live on the agent's screen, personalised with the contact's name.
Bulk contact upload
Drop in an Excel or CSV list and the campaign is ready to run in seconds.
Attempt tracking and retry limits
Every attempt is counted, and retry rules stop a number being dialed past the limit you set.
Scheduled callbacks
Book the callback during the call, assigned to an agent, so it cannot be forgotten.
WhatsApp quick messages and auto follow ups
Send a pre filled WhatsApp message mid call, and set rules that automatically text or WhatsApp a contact based on the call outcome or duration.
Contact level campaign export
Export the whole campaign to Excel or CSV with status, disposition, attempts, assigned agent and notes on every contact.
Three dialing modes, so the pace matches the campaign.
Preview suits high value lists where the agent needs to read the record first. Progressive keeps a steady rhythm by dialing the next contact the moment an agent frees up. ACD dials ahead of the floor and connects live answers to whoever is available, which is what triples conversations per hour on a big list.
- Preview: the agent sees the contact, then dials
- Progressive: the next contact dials automatically
- ACD: dial ahead and connect answered calls
- AI agent: the campaign runs without an agent at all
Auto Dialer questions
What is the difference between preview, progressive and ACD?
Preview shows the agent the contact and lets them dial manually. Progressive, sometimes called power dialing, dials the next contact automatically as soon as an agent is free. ACD, or automatic call distribution, dials ahead of the team and connects answered calls to whichever agent is available, which produces the highest talk time per hour.
Can the dialer avoid numbers on a do not call list?
Yes. A built in DNC registry means blocked numbers are never dialed, and DNC can also be a disposition your agents apply during a call.
Can it follow up automatically after the call?
Yes. Rules can send an SMS or WhatsApp message automatically based on the call outcome or duration, for example when a call goes unanswered, with no agent action needed.
Can an AI agent run the campaign instead of a person?
Yes. An AI voice agent campaign works from the same contact list, dialing, talking and dispositioning on its own, and handing over to a live agent when the conversation needs one.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.