Move your sales teamsupport deskwhole officecall centrefield agents to the cloud
Run every call from one portal. Local numbers, live monitoring, call recording and reports, with no PBX box in your office.
Trusted by teams who cannot afford a missed call
From single branch retailers to multi city call centres, across twelve industries.
Everything your phones need, in one place
One portal for calling, campaigns, messaging and reporting. No stitching together four vendors.
A phone system with no phone system
Extensions, IVR, queues and recording running entirely in the cloud. Nothing to install in your office and nothing that can break in it.
The whole floor on one screen
Every active call, every queue and every agent in a single live view. Listen, whisper or barge in without the customer ever knowing you were there.
Dial three times faster
Preview, progressive and ACD auto dialing.
Inbound and outbound as one
One number that takes calls in and dials out.
See your busiest hours
Heatmaps that show exactly when customers call.
Every call recorded
Stored in the cloud and playable from the portal.
Voicemail to portal
Missed messages land in the portal, playable from any device.
Built in Pakistan, for Pakistan
Local numbers, local carrier routes, PKR billing and a Karachi support team that actually picks up the phone.
Audit grade security
Call recording with retention, two factor authentication, role based access and a complete audit trail.
An AI agent, and your own WhatsApp line
A trainable AI voice agent for routine calls, plus your own WhatsApp or SMS gateway for quick messages and automatic follow ups.
Resell it under your own brand
Run phone systems for many client companies from one account, each fully isolated, on your own branded domain with managed SSL.
Billing finance can audit
Prepaid per second billing with a live balance, low balance alerts, card top ups and per company statements.
The six things that change the day you switch
Everything else is detail. These are the capabilities customers tell us they feel immediately.
One dialer, built in, not bolted on
CloudCall Phone is a real softphone every agent already knows how to use inside a minute: a full keypad, one click calling from the company directory, and every call logged the moment it ends. It runs in the browser or as a free Windows app, so there is nothing extra to buy and nothing extra to learn.
- Full keypad plus one click calling from the agent directory
- Hold, mute, transfer and conferencing on every call
- Every call logged automatically, ready to tag and search
- Free for Windows or the browser, with nothing extra to install
Every extension, every branch, one number
Give each desk, mobile and office its own extension on a single company number. Callers reach the right person the first time, transfers between cities work like transfers between desks, and internal calls never cost a rupee.
- Unlimited extensions with a browser based web phone
- Visual drag and drop IVR and call flow builder
- Queues with hold music and position announcements
- Business hours routing to voicemail or another department
Coach the call while it is still happening
Supervisors see every active call, every queue and every agent on one screen. Listen silently for quality, whisper the right answer into your agent's ear without the customer hearing, or barge in and save the deal yourself.
- Real time board of active and queued calls
- Listen, whisper and barge on any conversation
- TV wallboards for the office big screen
- Agent leaderboards and per agent day stats
Outbound that dials so your agents can talk
Upload a contact list and the power dialer feeds your team call after call. Agents stop copying numbers into a phone and start having conversations, while managers watch connects, dispositions and conversion move second by second.
- Excel and CSV list upload in seconds
- Focused agent screen: dial, skip, mark done
- Custom dispositions per campaign
- Scheduled callbacks that cannot be forgotten
An AI agent that answers like your best rep
Train an agent with your own greeting, cloned voice, language and knowledge base, then drop it behind an IVR option or hand it an entire outbound campaign. It escalates to a live agent the moment a call needs a person, and every AI call is recorded and reported like any other.
- Custom system prompt, greeting, voice and language
- Knowledge base for accurate, on brand answers
- Runs inbound in a call flow or an entire outbound campaign
- Instant handoff to a live agent mid conversation
Calls that connect the first time, every time
CloudCall runs on local Pakistan carrier routes with a second trunk on standby. If a route starts to degrade, calls move across to the failover mid stream, and the health of every route is on screen instead of being something you find out from an angry customer.
- HD voice codec on every call
- Local carrier routes for Karachi, Lahore and Islamabad
- Automatic failover the moment a trunk degrades
- Live latency, jitter and dropped call monitoring
Your phones, switched on while you watch
Onboarding is done with you, not handed over as a manual. Most companies are taking calls on CloudCall the next working day.
Built for how your business actually runs
Same platform, configured around the team that has to answer the phone.
Sales Teams
More dials, more deals, full visibility
Customer Support
Answer every customer, every time
Operations
Coordinate branches, riders and dispatch
Startups & Small Teams
Sound bigger than you are
Growing Business
Departments, queues and reporting
Enterprise & BPO
Scale, compliance and multi company
Twelve industries, each with its own call flow patterns and reporting.
What changed for real operations
Four businesses, four different problems, one platform. Each one is written up in full.
A Karachi online fashion retailer
Thirty percent of COD orders were bouncing. Confirming every order by phone stopped it.
A multi branch clinic network
Six branches, six numbers, and a permanently busy appointment line. Now there is one number.
A 40 seat outbound sales floor
Supervisors could not see the floor. Live monitoring turned coaching into something that happens mid-call.
A property marketing agency
Nobody knew which campaign made the phone ring. A number per project answered it.
What teams say after the first month
From businesses across Pakistan that had already been running phones a different way for years.
We stopped losing order calls in the evening rush. The queue holds them, the callback list catches the rest, and our return rate on COD dropped by more than half.
Discounters.PKListening in on live calls changed how we train. New agents hit target in weeks instead of months, and I can whisper an answer without the customer ever knowing.
We360Our branches finally share one number. Customers stopped complaining that the line was always busy, and the front desk can actually see what it is missing.
AA TradersSetup took a day, not the month our IT vendor quoted for a new PBX. The per second billing alone made the finance team happy.
Azam EnterprisesEvery sales call is recorded and logged against the customer. Disputes about what was promised are now a fifteen second conversation.
DarvazaThe wallboard on the floor changed the mood of the whole team. Everyone can see the queue and nobody argues about who is taking calls.
Oshi PKWe moved every branch over on a Saturday and took calls on Monday morning like nothing had happened. I had budgeted a month of disruption.
MultiH GroupThe reports settled an argument we had been having for two years about staffing the evening shift. The heatmap made it obvious in about a minute.
Rocket Courier ServiceBuilt to be boringly reliable
Questions businesses ask before switching
Straight answers about hardware, numbers, billing and how quickly you can be live.
What exactly is CloudCall?
CloudCall is a cloud calling platform for businesses in Pakistan. It replaces the traditional PBX box with a cloud phone system that handles extensions, IVR menus, call queues, recording, outbound campaigns and analytics from one portal.
Do I need to buy any hardware?
No. There is nothing to install and nothing to maintain. Agents use a browser based web phone, a mobile, or any standard IP phone they already own.
Can I keep my current phone number?
Yes. Existing PTCL landline, UAN or mobile numbers can be pointed at CloudCall so your customers keep dialing the number they already know.
How quickly can we go live?
Most businesses are live within 24 hours. We set up your number, extensions and call flow, then walk your team through the portal.
How is calling billed?
Calling is billed per second with a live balance, daily spend and monthly statements in the portal. Internal calls between your own extensions are always free.
Does it work for remote teams?
Yes. Because the system is entirely in the cloud, an agent in a Karachi office and an agent working from home in Islamabad have the same extension, the same monitoring and the same reporting.
Does CloudCall have AI voice agents?
Yes. You can train an AI agent with your own greeting, cloned voice and knowledge base, then put it behind a single IVR option or hand it an entire outbound campaign. It escalates to a live agent the moment a call needs a person, and every AI call is recorded like any other.
Can CloudCall send WhatsApp or SMS messages?
Yes. Connect your own WhatsApp or SMS provider once in the portal, and agents can send a quick pre filled WhatsApp message mid call, while automatic follow up rules can text or WhatsApp a customer based on call outcome or duration with no agent action needed.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.