Move your sales teamsupport deskwhole officecall centrecall agents to the cloud
Run every call from one portal. No hardware cost, one complete solution, one identity for your whole business, local numbers, call recording, live monitoring, and set up in under 10 minutes.
Trusted by businesses that answer every call
Used by small shops and big call centres, in many different industries.
One simple system for all your calling needs
Calls, campaigns, messages and reports, all in one easy portal. No need for four different tools.
One phone system, no hardware to buy
Everything works online. No boxes to buy, nothing to install, nothing to break.
Watch your whole team, live
See every call as it happens. Jump in and help an agent, and the customer won't even know.
Agents talk more, dial less
The system dials the numbers for you. Your agents just pick up and talk.
One number, calls in and out
Same number for calls you get and calls you make. Simple.
Know your busy hours
See exactly when customers call you most, so you know when to have more people ready.
Every call saved for you
Calls save online the second they end. Find any call and play it back anytime.
Missed call? Not lost.
It turns into a voicemail. Listen from your phone, laptop, or tablet.
Made in Pakistan, for Pakistan
Local numbers, local routes, billing in rupees, and real people in Karachi who pick up the phone.
Your data stays safe
Extra login checks, limits on who can see what, and a full record of who did what.
AI for calls, WhatsApp for texts
Let AI handle the routine calls. Use WhatsApp or SMS for quick messages and follow-ups.
Your brand, not ours
Run phone systems for many clients from one account, each one kept separate, all under your name.
Billing you can actually trust
Pay only for what you use. Check your balance, get low-balance alerts, top up with a card, and see clear bills.
Everything your team needs, in one place
No extra apps, no extra logins. Just one simple system that does it all.
CloudCall has its own built-in dialer
You do not need any other app to make calls. CloudCall comes with its own dialer built right in: a simple keypad, one click to call anyone on your team, and every call saved automatically. It works in your browser or as an app on Windows, and your team can start using it in minutes.
- One click to call anyone on your team
- Hold, mute, transfer, or add someone to the call
- Every call saved automatically, easy to find later
- Works on Windows or in your browser, completely free
One number for your whole office
Every person on your team gets their own line, even if they work in different cities. Customers only need to remember one number, and it always rings the right person. Calling between your own team members is completely free.
- Every team member gets their own line, ready in the browser
- Build your own call menus, no tech skills needed
- Callers hear hold music and know they are in the queue
- After hours, calls go to voicemail or wherever you choose
Watch and help any call, live
See every call, every line and every team member on one screen, all in real time. Quietly listen to a call, whisper help to your agent while the customer hears nothing, or join the call yourself when you need to step in.
- Real time board of active and queued calls
- Listen, whisper and barge on any conversation
- TV wallboards for the office big screen
- Agent leaderboards and per agent day stats
The dialer calls, your agents just talk
Upload your contact list and the system dials the numbers for you, one after another. Your agents never type a number again, they just talk. Managers can watch the results update live, right as they happen.
- Upload your list from Excel or CSV in seconds
- A simple screen for agents: dial, skip, mark done
- Choose your own outcome tags for each list
- Scheduled callbacks that never get forgotten
An AI agent that talks like a real person
Set up an AI agent with your own greeting, your own voice, and answers based on your business. It can answer calls on its own, or run an entire outbound campaign. The moment a call needs a real person, it hands over instantly, and every AI call is recorded just like any other.
- Your own greeting, voice and language
- Answers based on your own business information
- Handles incoming calls or a full outbound campaign
- Hands off to a real agent instantly, mid-call
Clear calls that always connect
CloudCall always keeps a backup line ready. If one line has any trouble, your call switches to the backup instantly, right in the middle of the call. You can see how every line is performing on your screen, so you know before your customer has to tell you.
- Clear, HD sound on every call
- Stays clear even on a weak internet connection
- Switches to a backup line automatically if one fails
- See call quality and dropped calls in real time
We set it up together, right in front of you
We do not just hand you a manual and leave. Most businesses are making calls on CloudCall by the very next day.
Your existing number keeps working. Customers dial exactly what they always dialled.
Recording and reporting are on from the very first call, not switched on later.
Set up the way your team works
One system, set up to match how your team answers calls.
Sales Teams
More dials, more deals, full visibility
Customer Support
Answer every customer, every time
Operations
Coordinate branches, riders and dispatch
Startups & Small Teams
Sound bigger than you are
Growing Business
Departments, queues and reporting
Enterprise & BPO
Scale, compliance and multi company
Twelve industries, each with its own call flow patterns and reporting.
What changed for real operations
Four businesses, four different problems, one platform. Each one is written up in full.
Discounters.PK
Thirty percent of COD orders were bouncing. Confirming every order by phone stopped it.
A multi branch clinic network
Six branches, six numbers, and a permanently busy appointment line. Now there is one number.
We360
Supervisors could not see the floor. Live monitoring turned coaching into something that happens mid-call.
A property marketing agency
Nobody knew which campaign made the phone ring. A number per project answered it.
Shahzeb Saeed
Five-plus branches, five-plus separate phone setups, and no way to see who was actually answering. One platform fixed both.
What teams say after the first month
From businesses across Pakistan that had already been running phones a different way for years.
We stopped losing order calls in the evening rush. The queue holds them, the callback list catches the rest, and our return rate on COD dropped by more than half.
Discounters.PKListening in on live calls changed how we train. New agents hit target in weeks instead of months, and I can whisper an answer without the customer ever knowing.
We360Our branches finally share one number. Customers stopped complaining that the line was always busy, and the front desk can actually see what it is missing.
AA TradersSetup took a day, not the month our IT vendor quoted for a new PBX. The per second billing alone made the finance team happy.
Azam EnterprisesEvery sales call is recorded and logged against the customer. Disputes about what was promised are now a fifteen second conversation.
DarvazaThe wallboard on the floor changed the mood of the whole team. Everyone can see the queue and nobody argues about who is taking calls.
Oshi PKWe moved every branch over on a Saturday and took calls on Monday morning like nothing had happened. I had budgeted a month of disruption.
MultiH GroupThe reports settled an argument we had been having for two years about staffing the evening shift. The heatmap made it obvious in about a minute.
Rocket Courier ServiceBuilt to be boringly reliable
Questions businesses ask before switching
Straight answers about hardware, numbers, billing and how quickly you can be live.
01What exactly is CloudCall?
CloudCall is a cloud calling platform for businesses in Pakistan. It replaces the traditional PBX box with a cloud phone system that handles extensions, IVR menus, call queues, recording, outbound campaigns and analytics from one portal.
02Do I need to buy any hardware?
No. There is nothing to install and nothing to maintain. Agents use a browser based web phone, a mobile, or any standard IP phone they already own.
03Can I keep my current phone number?
Yes. Existing PTCL landline, UAN or mobile numbers can be pointed at CloudCall so your customers keep dialing the number they already know.
04How quickly can we go live?
Most businesses are live within 24 hours. We set up your number, extensions and call flow, then walk your team through the portal.
05How is calling billed?
Calling is billed per second with a live balance, daily spend and monthly statements in the portal. Internal calls between your own extensions are always free.
06Does it work for remote teams?
Yes. Because the system is entirely in the cloud, an agent in a Karachi office and an agent working from home in Islamabad have the same extension, the same monitoring and the same reporting.
07Does CloudCall have AI voice agents?
Yes. You can train an AI agent with your own greeting, cloned voice and knowledge base, then put it behind a single IVR option or hand it an entire outbound campaign. It escalates to a live agent the moment a call needs a person, and every AI call is recorded like any other.
08Can CloudCall send WhatsApp or SMS messages?
Yes. Connect your own WhatsApp or SMS provider once in the portal, and agents can send a quick pre filled WhatsApp message mid call, while automatic follow up rules can text or WhatsApp a customer based on call outcome or duration with no agent action needed.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.