Every call you have ever had, one search away
A built-in contact list joined to your full call history, so the person picking up already knows what happened last time. Search it, filter it, download it, and keep one company-wide block list.
The customer stops having to explain their own history to you.
What you get with Contacts & Call History
Built-in contact list
A searchable contact list that lives with your phone system, so caller names, history and notes are one record, not three systems.
Full call history
Every call in, out, internal and missed is logged, and you can filter by agent, team, number, direction or date.
History on screen
When a saved contact calls, the agent sees who it is and what happened last time before they say hello.
Block list
Stop specific numbers reaching your business at all, company-wide, from one place.
Missed calls too
Missed calls are records as well, so the follow-up list builds itself instead of being remembered.
Joined to the recordings
Every entry in the history links to the recording and the notes from that call.
Download anything
Contacts and call logs download to Excel or CSV, which is what finance, auditors and clients ask for.
Kept in step with your CRM
Shopify and webhook connections keep contacts current without anyone retyping them.
Contacts & Call History questions
Straight answers about Contacts & Call History, in plain language.
01Is the contact list separate from my CRM?
It works either way. CloudCall keeps its own searchable contact list, and the Shopify and webhook connections keep it in step with the system you already use.
02Can I see every call with one customer?
Yes. Call history is joined to the contact, so one search shows every conversation you have had with them, with the recordings and notes attached.
03Can I block nuisance numbers?
Yes. A company-wide block list stops specific numbers reaching your business, and blocked numbers are never dialed by a campaign either.
04Can the history be downloaded?
Yes. Contacts and call logs download to Excel or CSV in one click for audits, board packs or client reports.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.