Run your whole call centre from one screen
Dialing, live supervision, shared call notes, customer feedback and reports, all in one place. Everything a call centre or a call-handling business in Pakistan needs, with no hardware room to build.
Go from five seats to five hundred without buying a single card or cable.
What you get with Call Center Suite
Everything a call centre needs, in one login
Dialing, monitoring, shared notes, feedback and reports in one place, so a supervisor is never juggling three tools.
Outbound dialing
Auto-dial campaigns with three speeds, your own call outcomes and on-screen scripts. See Auto Dialer.
Watch calls live
Listen in, whisper to your agent, join the call, and a board for the office screen. See Live Monitoring.
Shared notes on every call
Notes, tags, @mentions and an owner for each follow up. See Call Notes & Collaboration.
Ask the customer how it went
A quick keypad survey after the call, scored per agent. See Customer Feedback & CSAT.
Do-not-call protection
A built in do-not-call list means blocked numbers are never dialed, on any campaign.
Waiting lines for callers
Callers are shared across the team, everyone ringing at once or one after another, and they wait in a line instead of hearing a busy tone.
Pay by the second
Live balance, daily spend and monthly statements your clients can check line by line.
Many companies, kept apart
Run several client operations from one account, each with its own data that the others cannot see.
One screen shows every agent, every call, every waiting line.
Supervisors stop walking the floor and start coaching from what they can see. Know who is on a call, who is free, who is struggling, then step into any call live without the customer ever knowing.
- Live board of calls in progress and calls waiting
- Whisper advice to an agent mid call
- Join a call yourself when it needs escalating
- See login history and end a session remotely
The slow part of outbound calling is the dialing itself.
Agents join a campaign and CloudCall dials the next contact for them. They stop copying numbers and start talking, while managers watch connections and sales update second by second.
- Upload an Excel or CSV list in seconds
- A simple agent screen: dial, skip, mark done
- Live campaign progress for managers
- Booked callbacks that cannot be forgotten
Call Center Suite questions
Straight answers about Call Center Suite, in plain language.
01How many agents can CloudCall handle?
Anything from a five seat sales team to a floor of several hundred agents. Because there is no hardware, adding seats is a setting you change, not something you have to buy.
02Can I give my clients their own reports?
Yes. Call-handling businesses usually share a live board link plus monthly pay-by-the-second statements, which is often what wins the contract.
03Do agents need to be in the office?
No. The phone works in any browser, so agents can work from the office, from home or from another city, with the same monitoring and reports.
04Is call recording included?
Yes. Every call on every plan is recorded and stored in the cloud, ready to play back from the call history screen.
05How does the after-call survey work?
Right after the call ends, the caller answers one quick keypad question, such as rating the call one to five. They need no app and no SMS, and the score goes straight into your reports.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.