Calls that stay clear, and stay connected
Your calls run on local lines inside Pakistan, so they sound clear. If a line starts to struggle, the system moves the call to a backup line on its own, with nobody hanging up. Every line is watched all the time.
A Karachi based team that answers, because running phones is what we do.
What you get with Voice Quality & Uptime
Local routes inside Pakistan
Calls stay on local Pakistan lines instead of taking a long trip abroad and back, so there is less delay.
99.9% uptime
Backups behind the system so your phones stay up when it matters, with a status page your team can check.
Lines watched all the time
Servers and phone lines are checked continuously, so problems are caught before you notice them.
Clearer than a landline
Modern call quality that is noticeably clearer than an old landline.
Works on a normal connection
Tuned to hold up on ordinary office broadband and mobile data.
Handles busy periods
Call traffic spreads across spare capacity on its own during seasonal rushes.
Switches routes by itself
If a route starts to struggle, calls move to another one with nobody hanging up or dialing again.
Local support, day and night
A Karachi based team on call, in your time zone and your language.
Voice Quality & Uptime questions
Straight answers about Voice Quality & Uptime, in plain language.
01How much internet do I need per agent?
A steady connection is enough. Roughly 100 kbps per call in progress, which ordinary office broadband handles for a whole team.
02What happens during load shedding?
The system is in the cloud, so nothing is lost. Agents can pick up on mobile data or a mobile extension and calls keep flowing.
03Do you check call quality?
Yes. Phone lines and servers are watched continuously, and traffic moves to another route on its own when one starts to struggle.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.