Every call is recorded, and easy to find later
Every call is recorded on its own, starting the moment someone picks up. Find any call later by name, number or date and play it right in your browser. Older recordings move to safe cloud storage, and you choose how long they are kept.
Recording starts when the call is answered, not while it is ringing, so you are not storing dead air.
What you get with Call Recording
Records by itself, every time
Calls in, calls out and calls between your own team are all recorded. Nobody has to press a button, and it starts the moment the call connects.
Find any call in seconds
Search by agent, team, phone number, date or a tag you added, then press play right there in your browser. Nothing to download and open.
Turn parts of it on or off
Record outside calls but not internal ones, or the other way round. It is a separate switch for each company.
Older calls move to cloud storage
After the number of days you choose, recordings move to safe cloud storage on their own, so nothing is lost and the system stays fast.
You decide how long to keep them
Set a keep time for each type of call. When a recording reaches that age, it is deleted for you.
Only the right people can listen
You choose who is allowed to play a recording, and every time someone plays one it is written down in a log.
Hand over the exact calls asked for
If a client or a regulator asks for specific calls, export those calls and give them the audio, not a summary.
Train new staff with real calls
Keep your best calls as a set of examples. New agents learn from how your team actually handles a call, so that know-how does not walk out the door.
Settle arguments, train your team, and keep proof.
A recorded call ends a he said, she said in about fifteen seconds. The same recordings show new agents how your best people handle a call, and give a regulated business the proof an auditor asks for. All from one setting, with nobody needing to remember to press record.
- Starts on its own when the call is answered
- Search and play from the portal
- Keep times set to match your industry
- Every play is written to a log
Call Recording questions
Straight answers about Call Recording, in plain language.
01Is every call recorded automatically?
Yes. Recording starts by itself the moment a call is answered, for calls in, calls out and calls between your own team. Nobody has to switch it on.
02How long are recordings kept?
You set it, and it can be different for each type of call. Twelve months is a common choice, and businesses with strict rules often keep them longer.
03Where are the recordings stored?
In the cloud. After a few days, recordings move by themselves to safe cloud storage, so the full history survives even if a server fails.
04Can I stop recording internal calls?
Yes. Recording internal calls and recording outside calls are two separate switches, set for each company.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.