A phone system that passes an audit
Access levels, a two-step login, a full log of who did what, and call recording you can keep for as long as you need. These are the checks banks, clinics and large companies ask for before they sign.
Hand an auditor a download, not an apology.
What you get with Security & Compliance
Every call recorded
Every call in, out and internal is recorded and kept for audit, and plays back from the portal.
Two-step login
A second check at login on every portal account, required across your whole company and logged every time.
Access levels
Agents, supervisors, managers and admins each see exactly what they should, and nothing more.
A full activity log
Who logged in, from which device, at what time, and what they changed.
End a session remotely
Spot an old or suspicious login and end it with one click.
Keep-time rules
Set how long recordings and logs are kept to match your industry's rules.
Downloads an auditor accepts
Give auditors a full Excel or CSV download of calls, logins and changes.
Watched around the clock
Servers and phone lines are monitored live, so the system stays dependable under load.
Backups kept off-site
Backups and older recordings are copied to safe storage away from the main server, so your data survives a hardware failure.
Control who can call whom
Decide exactly which extensions may call which others, inside a company and between companies, so sensitive desks are not reachable from everywhere.
Security & Compliance questions
Straight answers about Security & Compliance, in plain language.
01How long are recordings kept?
You set it, to match your industry's rules. Twelve months is the common choice, and businesses with strict rules often keep them longer.
02Who can listen to recordings?
It depends on their access level. Agents usually see only their own calls, supervisors see their team, and admins see everything. Every playback is logged.
03Is a two-step login available?
Yes, and you can require it for every account in your company from the Settings screen.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.