One number to take calls and make calls
Your business number does both jobs. People who call in hear a menu and wait in line instead of a busy tone. When your team calls out, that same number shows on the customer's phone. And every call that rings is saved, even the ones nobody picks up.
A call you missed is still a call you can return. They are all in the list.
What you get with Inbound & Outbound Calls
Your own business numbers
Get local numbers for Karachi 021, Lahore 042 and Islamabad 051, or a UAN. Set them up from the portal, or keep the number you already give to customers.
Calls in and calls out, one number
The same number answers customer calls and shows on their phone when your team calls them. To the customer, it is always you.
A menu to each team
Callers press a key for the team they want and go straight there. You can put menus inside menus if you need to.
A line to wait in, not a busy tone
When everyone is on a call, the customer waits with music and hears where they are in the line.
Pass the call on if no one answers
If a desk, a team or the whole office does not pick up, the call moves to another team, a mobile, or voicemail.
Voicemail for every line
Each person and each team has a voicemail box. Play the messages from the portal.
Every missed call is saved
Missed calls show up in your reports, so someone can call the customer back.
Call any number in Pakistan
Reach any landline or mobile on any Pakistani network. You pay by the second and see your balance live in the portal.
Busy, no answer or after hours, it is all handled.
Most phone systems only plan for the call that goes well. CloudCall has a plan for the rest. Everyone busy, and the customer waits in line. Nobody picks up, and the call goes to another team or a mobile. Office closed, and it goes to voicemail. Either way the missed call is in your reports, so someone can call back.
- A line to wait in, with music and position
- Send unanswered calls to a team, a mobile or voicemail
- Different rules for after office hours
- Every missed call saved and easy to find
Inbound & Outbound Calls questions
Straight answers about Inbound & Outbound Calls, in plain language.
01When my team calls out, which number does the customer see?
Your main business number. The customer sees a number they know, and they can call it back.
02What happens if nobody answers?
The call moves on by itself to wherever you choose: another team, a mobile number, or voicemail. The missed call is still saved so someone can follow up.
03Can I call anywhere in Pakistan?
Yes. CloudCall connects to every landline and mobile network across Pakistan. It is built for calling within Pakistan, so it does not place international calls.
04Do missed calls show up anywhere?
Yes. Every missed call is in your reports, so your team can call the customer back instead of never knowing they rang.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.