Stop guessing. See how your team is doing
Live dashboards, a chart of which hours are busiest, agent leaderboards, answer-time targets and a breakdown of what calls are about. CloudCall turns your call traffic into something you can read in a glance.
Every report downloads to Excel, so the board pack almost writes itself.
What you get with Analytics & Reporting
Busiest hours chart
See the exact hours customers call, so you put more people on at the peaks and save on the quiet times.
Agent leaderboards
Calls handled and talk time ranked across the team on their own, updating as the day runs.
Answer-time targets
Set how fast calls should be picked up and watch how each team is doing against it.
What calls are about
See which topics fill your call time and what customers actually want.
The cost of missed calls
The gap between calls received and calls answered, shown in rupees.
Clear spend
Pay by the second, with a live balance, daily spend and monthly statements.
One-click download
Every report downloads to Excel or CSV for board packs and audits.
Boards for the office screen
Dashboards for the wall screen, updating live.
Built-in contact list
A searchable contact list tied to call history, so every past conversation with a customer is one click away, and blocked numbers are managed in the same place.
Calls nobody answered never show up on an expense report.
Most businesses cannot say how many callers gave up last month. The dashboard puts received, answered and missed side by side, and the busiest-hours chart shows the hours where the gap is widest, so you can put more people on then.
- Received versus answered, hour by hour
- Missed calls by team and by number
- Answer rate over the past few weeks
- An alert when a waiting line falls behind target
Analytics & Reporting questions
Straight answers about Analytics & Reporting, in plain language.
01What reports do I get as standard?
Call counts, answer rates, agent leaderboards, team performance, a busiest-hours chart, a breakdown of call topics and pay-by-the-second spend, all in the portal with no setup.
02Can I download the data?
Yes. Every report downloads to Excel or CSV in one click, which is usually what auditors and finance teams ask for.
03Can reports be emailed on a schedule?
Yes. A saved report, such as a weekly missed-call summary or a daily agent leaderboard, can be emailed on its own.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.