Shahzeb Saeed

The challenge

Shahzeb Saeed runs 5 branches across Pakistan, and every branch had its own separate phone number. Customers did not always know which number to call, and head office had no easy way to manage so many different numbers or see how each branch was actually doing.

What we built

CloudCall gave the business one single number for the whole brand, connected to all 5 branches at once. Calls now reach the right branch automatically, and a one-window dashboard lets Shahzeb Saeed watch every agent, at every branch, from a single screen.

The story

Shahzeb Saeed runs 5 branches in different parts of Pakistan, and until recently, every single branch had its own phone number. If a customer wanted branch one, they needed branch one's number. Branch two meant a different number again, and so on for all 5.

This caused two problems at once. Customers got confused about which number to call, and some simply gave up rather than look up the right one. And back at head office, there was no easy way to see what was happening across so many different numbers, each branch was its own little island, hard to manage and harder to compare.

CloudCall replaced all of that with one number for the entire brand. It does not matter which branch a customer is trying to reach, they call the same number every time, and CloudCall's routing sends the call straight to the right branch automatically.

The other big change is visibility. With every branch now connected through one platform, Shahzeb Saeed gets a single window that shows all 5 branches at once, live. He can see which agents are on a call, which are free, and how each branch is performing, all from one screen, instead of calling around to ask.