Highfy

The challenge

Highfy was already on CloudCall, but calling still depended on a separate third-party dialer plugged into the system. There was no proper monitoring dashboard, and nothing was connected to their Shopify store.

What we built

CloudCall's own built-in power dialer, so no third-party dialer is needed anymore, a proper live monitoring dashboard, and a direct Shopify integration that puts every order on the agent's screen.

The story

Highfy had been using CloudCall for a while, but calling was not that simple. Every call still went through a separate third-party dialer connected to the system, which meant paying for and managing two different tools just to make one call.

There was also no proper way to monitor the calling floor. Managers could not easily see who was on a call, how many calls were being made, or how the team was actually performing day to day.

On top of that, nothing was connected to Highfy's Shopify store. Agents had to look up order details separately instead of seeing them the moment a call connected.

Moving onto CloudCall's own system solved all three problems at once. The built-in power dialer replaced the third-party tool completely, a proper monitoring dashboard gives managers a live view of the floor, and the Shopify integration now puts every order on the agent's screen as soon as the call comes in.