Zeesy Jewellery

The challenge

Zeesy Jewellery's agents had no real calling system. Calls were not assigned to anyone in particular, nothing was recorded, and managers had no way to check how a call was actually going.

What we built

One CloudCall system built for the team: managers assign agents, listen in on any call live, and every call is recorded automatically.

The story

Before CloudCall, Zeesy Jewellery's agents were not working on a proper calling system. Calls happened, but there was no way to assign a customer to a specific agent, and managers had no real way to check how those calls were going.

There was no call recording either, so once a call ended, it was simply gone. If a customer complained about what an agent had said, or a manager wanted to check back on a conversation, there was nothing to go back to.

Managers also could not listen in on a call while it was happening. If an agent was struggling, or a customer needed extra help, there was no way for a manager to step in, or even know it was happening, in real time.

CloudCall fixed all of this in one system. Managers can now assign agents to calls, listen in on any call live, and every call is recorded automatically. For the first time, Zeesy Jewellery's managers can actually see and hear how their calling team is doing, instead of just guessing.