Run a world class floor from anywhere
Dialing, live supervision, shared call notes, customer feedback and reporting on one platform. Everything a commercial call center, contact center or BPO in Pakistan needs, without the hardware room.
Scale from five seats to five hundred without buying a single card or cable.
What you get with Call Center Suite
Everything a floor needs, in one login
Dialing, monitoring, collaboration, feedback and reporting on one platform, so a supervisor is never reconciling three tools.
Outbound dialing
Preview, progressive and ACD campaigns with dispositions and scripts. See Auto Dialer.
Live supervision
Listen, whisper, barge and the floor wallboard. See Live Monitoring.
Shared call workspace
Notes, tags, @mentions and follow up ownership. See Call Notes & Collaboration.
Customer feedback
Post call keypad surveys scored per agent. See Customer Feedback & CSAT.
DNC protection
A built in Do Not Call registry means blocked numbers are never dialed, on any campaign.
Queues and ACD
Callers distribute across the team by ring all or round robin, holding in a queue rather than hearing a busy tone.
Per second billing
Live balance, daily spend and monthly statements your clients can audit.
Multi company
Run several client operations from one account with cleanly separated data.
One screen shows every agent, every call, every queue.
Supervisors stop walking the floor and start coaching with data. See who is on a call, who is idle, who is struggling, then step into any conversation live without the customer ever knowing.
- Real time board of active and queued calls
- Whisper coaching mid call
- Three way barge in for escalations
- Login history and remote session control
The slowest part of outbound sales is the dialing itself.
Agents join a campaign and CloudCall serves the next contact automatically. They stop copying numbers and start talking, while managers watch connects and conversions update second by second.
- Excel and CSV list upload in seconds
- Focused agent screen: dial, skip, mark done
- Live campaign progress for managers
- Scheduled callbacks that cannot be forgotten
Call Center Suite questions
How many agents can CloudCall handle?
The platform runs everything from a five seat sales team to a floor of several hundred agents. Because there is no hardware, adding seats is a configuration change rather than a purchase order.
Can I give my clients their own reporting?
Yes. BPOs typically share a live wallboard link plus monthly per second statements, which is often what wins the contract in the first place.
Do agents need to be in the office?
No. The web phone works in any browser, so agents can work from the floor, from home or from another city with identical monitoring and reporting.
Is call recording included?
Yes. Every call on every plan is recorded and stored in the cloud, ready to play back from the call history screen.
How does the post call survey work?
The caller answers a quick keypad question, like rating the call one to five, right after it ends. No app or SMS is needed on their end, and the score rolls straight into your reporting.
Ready to put your phones in the cloud?
Book a free demo of CloudCall. We set up your number, extensions and call flow, then have you live within a day. No hardware and no long contract.